At Earth Hotels, we don’t do cookie-cutter hospitality.

As a Food & Beverage Supervisor, you are responsible for overseeing daily service operations across the hotel’s F&B outlets, ensuring every Earthling receives an exceptional dining and social experience. You will lead service flow on the floor, maintain high standards of quality and presentation, and ensure the team delivers Earth Hotels hospitality with confidence, energy, and consistency. This role requires strong operational discipline, hands-on leadership, and the ability to manage service standards while keeping the vibe elevated and guest-focused.

What on Earth Will You Do?

• Lead daily F&B service operations, ensuring smooth guest flow and strong floor execution.

• Ensure guests receive welcoming, efficient, and memorable service aligned with Earth Hotels standards.

• Be present on the floor during service hours, supporting the team and engaging with guests.

• Handle guest complaints professionally and ensure service recovery is executed quickly and effectively.

• Ensure all outlets maintain the Earth vibe - clean, energetic, and lifestyle-driven.

• Supervise F&B team and ensure tasks are assigned clearly and fairly across shifts.

• Support training and coaching of new team members on service style, menu knowledge, and brand standards.

• Monitor grooming, professionalism, punctuality, and performance on shift.

• Encourage teamwork and ensure service is delivered with positive energy and consistency.

• Ensure mise-en-place, setup, cleanliness, and service readiness are completed before each shift.

• Monitor service quality, food presentation, beverage delivery, and overall outlet appearance.

• Ensure compliance with SOPs, hygiene requirements, and service procedures.

• Support daily shift briefings and ensure clear handovers between teams.

• Ensure correct use of POS systems and accurate order processing.

• Monitor billing accuracy, voids, discounts, and payment handling in line with policy.

• Support daily cash handling procedures and ensure accountability during service.

• Monitor stock levels during shifts and report shortages or wastage.

• Ensure correct handling of beverages, consumables, and operating equipment.

• Support inventory controls and assist with stock counts when required.

• Coordinate closely with Kitchen, Bar, and other operational teams to ensure smooth service delivery.

• Communicate guest feedback, service issues, and operational needs to the F&B leadership team.

• Support activations, events, and peak operations to ensure service remains strong under pressure.

• Allocate sections, side duties and breaks at briefing and adjust deployment to guest demand.

• Check service readiness, product knowledge and sequence of service; coach in the moment and document follow-up needs.

• Complete shift handovers covering open checks, guest concerns, stock shortages, equipment defects and incidents.

• Monitor allergy communication and escalate service, safety and responsible-service concerns promptly.

• Approve transactions and service recovery only within delegated limits; refer exceptions to the Venue Manager.

• Coordinate outlet setup, readiness checklists and defect tracking with F&B leadership and supporting departments.

• Organise role-specific training and mock services, check competencies and close operational gaps before opening.

• Previous senior service or supervisory experience, strong POS knowledge and practical coaching, organisation and service recovery skills.

• Demonstrate teamwork, respectful communication and ability to work the shifts required by the outlet.

• Follow approved hygiene, allergy communication, safety and emergency procedures; report incidents and unsafe conditions promptly.

• Carry out additional reasonable duties within training and competence as assigned by management.